Practice Charter

Confidentiality

All members of staff are bound by the same confidentiality rules and all information regarding our patients is held in the strictest confidence. You can request in writing to see and/or have copies of your medical records held by your GP. They will normally be viewed in the presence of the practice manager and a £10.00 viewing fee will be charged. However, if you are viewing written manual records and they have had something added to them during the 40 days before you applied for access, then there is no charge.

If you require copies of your records then you may be charged up to a maximum of £50. A copy of our Access to Medical records policy can be obtained from the practice manager.

Comments & Complaints

Our practice manager is always prepared to discuss with you any complaint you might have. If you wish to send a written complaint, please mark it for the attention of the practice manager who will send you a written response as soon as possible.

A copy of our complaints procedure is available from reception. We are always receptive to any suggestions our patients may have on ways in which we might improve the practice. Again, any such correspondence should be addressed to the practice manager.

Zero Tolerance

In keeping with NHS guidelines our practice operates a ‘zero tolerance’ policy with respect to the protection of our entire staff. Please treat our doctors and practice staff with courtesy and respect, as we are only here to help you. Abusive or violent behaviour will result in removal from our list and in extreme cases reported to the police.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.